Refund and Returns Policy

- Manufacturing defects or incorrect order

We provide refunds for items that arrive with manufacturing defects or in instances where an incorrect order has been received.

COSMOGANGNAM.com is committed to ensuring your satisfaction.

To initiate a refund, please contact our support team or send an email with photographic and video evidence of the product’s unboxing. Rest assured, we are dedicated to resolving any issues promptly, whether it means issuing a refund or dispatching a replacement product.

To qualify for a refund, the item must be returned in its original packaging after you’ve received it.

- Change of Order

For clients wishing to change their order for replacement items, please note that the return shipping fee will be the responsibility of the client.

Returns must be made within 30 days of the original purchase. All parts and products must be returned in new condition, including original packaging.

Return Address:

JANGGA POST 927 Bosan-ro, Bojeol-myeon Namwon-si, Jeonbuk-do
Republic of Korea

Important Information

If a parcel is not picked up by the client or if customs clearance is not completed, resulting in the parcel being returned, we will refund only the product cost. Shipping fees and transaction fees are non-refundable under these circumstances.

FAQ

What countries are eligible for free shipping on orders over $80 USD?

Cosmogangnam offers free shipping on orders over $80 USD to 57 countries across Asia, Europe, America, and Oceania.

Asia: Armenia, Bahrain, Bhutan, Brunei, Cambodia, China, Georgia, Hong Kong, India, Indonesia, Japan, Laos, Macao, Malaysia, Maldives, Mongolia, Philippines, Singapore, Taiwan, Thailand, United Arab Emirates, Vietnam

Europe: Albania, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Luxembourg, Moldova, Netherlands, North Macedonia, Norway, Poland, Romania, Slovakia, Spain, Sweden, Switzerland, Turkey, United Kingdom

America: Canada, United States (US)

Oceania: Australia, New Zealand

Can I return an item if I change my mind?

If you wish to change your order for replacement items, you can return the original items within 30 days of purchase.

However, please note that you will be responsible for the return shipping fee. All parts and products must be returned in new condition, including the original packaging.

What if my parcel is not picked up or customs clearance is not completed?

If a parcel is not picked up by the client or if customs clearance is not completed, resulting in the parcel being returned, we will refund only the product cost. Shipping fees and transaction fees are non-refundable under these circumstances.

Will I have to pay any additional taxes or fees on my order?

Yes, depending on your country and region of residence, you may be required to pay additional taxes such as value-added tax (VAT), customs duties, or import taxes. These taxes are not included in the prices displayed on our website and will be calculated based on your order total and the applicable tax rates in your location.

We recommend checking with your local customs office or tax authorities if you have any specific questions or concerns about the taxes and fees associated with your order.

In some cases, you may need to pay these taxes upon delivery of your order. The specific taxes and amounts will be determined by the local regulations and customs authorities in your area.