Privacy Policy

Welcome to CosmoGangnam! At CosmoGangnam, we are committed to protecting your privacy. This privacy policy outlines how we collect, use, and disclose your personal information when you use our website,https://cosmogangnam.com. By accessing or using our website, you agree to the terms of this privacy policy.

  • Personal Information

    When you visit our website, we may collect certain personal information, such as your name, email address, phone number, and shipping address. This information is voluntarily provided by you when you create an account, place an order, or contact us through our website.

    Usage Information

    We may also collect non-personal information about your interaction with our website. This includes your IP address, browser type, operating system, referral source, pages visited, and the date and time of your visit. This information helps us analyze trends, track user activity, improve our website’s functionality, and gather demographic information for aggregated use.

  • Use of Information

    We use the collected information for various purposes, including:

    • Processing and fulfilling your orders
    • Providing customer support
    • Improving our products and services
    • Personalizing your experience on our website
    • Sending promotional offers and newsletters (with your consent)
    • Conducting market research and analyzing user trends

    Disclosure of Information

    We may share your personal information with trusted third parties who assist us in operating our website, conducting our business, or servicing you. These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated to keep the information confidential.

    We may also disclose your personal information when required by law or to protect our rights, property, or safety, as well as the rights, property, or safety of others.

  • Cookies and Tracking Technologies

    We utilize cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small files stored on your device that allow us to recognize your preferences, track your activities, and provide a more personalized experience. By using our website, you consent to the use of cookies.

    Data Security

    We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

  • Children’s Privacy

    Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child under 18 has provided us with personal information, please contact us, and we will promptly delete the information from our records.

  • Changes to this Privacy Policy

    We reserve the right to update or modify this privacy policy at any time. Any changes will be effective immediately upon posting the revised privacy policy on our website. It is your responsibility to review this policy periodically for any updates or changes.

  • Contact Us

    If you have any questions or concerns regarding this privacy policy, please contact us

FAQ

What countries are eligible for free shipping on orders over $80 USD?

Cosmogangnam offers free shipping on orders over $80 USD to 57 countries across Asia, Europe, America, and Oceania.

Asia: Armenia, Bahrain, Bhutan, Brunei, Cambodia, China, Georgia, Hong Kong, India, Indonesia, Japan, Laos, Macao, Malaysia, Maldives, Mongolia, Philippines, Singapore, Taiwan, Thailand, United Arab Emirates, Vietnam

Europe: Albania, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Luxembourg, Moldova, Netherlands, North Macedonia, Norway, Poland, Romania, Slovakia, Spain, Sweden, Switzerland, Turkey, United Kingdom

America: Canada, United States (US)

Oceania: Australia, New Zealand

Can I return an item if I change my mind?

If you wish to change your order for replacement items, you can return the original items within 30 days of purchase.

However, please note that you will be responsible for the return shipping fee. All parts and products must be returned in new condition, including the original packaging.

What if my parcel is not picked up or customs clearance is not completed?

If a parcel is not picked up by the client or if customs clearance is not completed, resulting in the parcel being returned, we will refund only the product cost. Shipping fees and transaction fees are non-refundable under these circumstances.

Will I have to pay any additional taxes or fees on my order?

Yes, depending on your country and region of residence, you may be required to pay additional taxes such as value-added tax (VAT), customs duties, or import taxes. These taxes are not included in the prices displayed on our website and will be calculated based on your order total and the applicable tax rates in your location.

We recommend checking with your local customs office or tax authorities if you have any specific questions or concerns about the taxes and fees associated with your order.

In some cases, you may need to pay these taxes upon delivery of your order. The specific taxes and amounts will be determined by the local regulations and customs authorities in your area.

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