Shipping policy

Last updated: October 27, 2026

FREE SHIPPING ON ORDERS OVER $80 USD

Cosmogangnam offers free shipping on orders over $80 USD to the following 64 countries. For all other countries and regions, shipping rates are calculated at checkout based on destination and order weight.

Eligible countries for free shipping

Asia & Middle East: Cambodia, China, Hong Kong SAR, India (excluding Andaman and Nicobar Islands and Lakshadweep), Indonesia (excluding Bangka Belitung and Riau Islands), Japan, Kazakhstan, Kyrgyzstan, Macao SAR, Malaysia, Mongolia, Pakistan, Philippines (Metro Manila, Cebu, Batangas and Pampanga only), Singapore, Taiwan, Thailand, Türkiye, United Arab Emirates, Uzbekistan, Vietnam

Europe: Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal (excluding the Azores), Romania, Russia, Slovakia, Slovenia, Spain (mainland only), Sweden, Switzerland, Ukraine, United Kingdom

North America: Canada, Honduras, United States (excluding Puerto Rico, Guam, U.S. Virgin Islands and APO/FPO/DPO addresses)

South America: Argentina, Brazil, Chile, Colombia, Peru

Oceania & Africa: Australia, New Zealand (excluding the Chatham Islands), South Africa

Spain: We ship to mainland Spain only. We do not ship to the Canary Islands, the Balearic Islands, Ceuta or Melilla.

Order processing and delivery times

Orders are usually shipped within 1–5 business days after payment is confirmed. Delivery usually takes about 5–20 business days after shipping, depending on the destination and carrier. Delivery times are estimates, not guarantees, and may be affected by carrier delays, customs processing, weather or other events outside our control.

We ship with EMS, UPS, K-Packet and other express carriers. The carrier is chosen based on the services available for your location.

Order tracking

Once your order ships, we will email you a confirmation with a tracking number and link, where the shipping method supports tracking. Tracking information may take some time to update.

Customs, duties and taxes

United States: All U.S. import duties and customs fees are included in the price you see on our website. The price you pay at checkout is the final price, with no additional charges at delivery.

Other countries: Orders may be subject to VAT, GST, customs duties, import taxes and carrier brokerage or handling fees, depending on the customs rules of your destination country. If checkout shows that duties and taxes are included or prepaid, you should not be asked to pay additional import charges at delivery. Otherwise, these charges may be due before or at delivery and are the customer’s responsibility. Customs processing may also affect delivery times.

VIP, professional and bulk orders

VIP and wholesale orders are subject to separate shipping rates, which are calculated and shown at checkout. For heavy or bulk orders, we may contact you directly to arrange the best shipping option and cost.

Shipping restrictions

  • Islands and remote areas: Free shipping may not apply to areas that require an additional EMS fee or remote area surcharge. If your address falls into this category, we will contact you about delivery options and any additional cost.
  • Conflict zones and sanctions: We may need to cancel orders to areas affected by conflict or international sanctions. In this case, we will notify you promptly and issue a full refund.
  • Weight limits: Very large or heavy orders may incur additional charges or be shipped in separate parcels. We will contact you before shipping if this applies.

Address accuracy

Please check your shipping address carefully at checkout. Contact us as soon as possible if you need to correct it. We are not responsible for delays or losses caused by an incorrect address provided at checkout.

Lost, damaged or delayed parcels

If your order is lost, arrives damaged or is significantly delayed, please contact us. We will work with the carrier to resolve it. For damaged items, please see our refund policy.

Order changes and cancellations

If you need to change or cancel your order, contact us as soon as possible. We may be able to make changes before your order ships, but we cannot modify it once it is in transit. Refunds for cancelled orders are issued to the original payment